Customer Service Personnel at Septagus Consulting

Septagus Consulting

Full Job Description

Customer Service Personnel

Septagus Consulting

Port Harcourt & Rivers State Full Time
Banking, Finance & Insurance NGN Less than 75,000

Job Summary

We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:No Experience/Less than 1 year

Job Description/Requirements

Responsibilities:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents

To apply for this job please visit www.jobberman.com.

Customer Service Personnel at Septagus Consulting
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