Customer Service Representative Recruitment at Outcess Solutions Nigeria Limited

  • Full Time
  • Internship
  • Lagos

Outcess Solutions Nigeria Limited

Full Job Description

Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos
Employment Type: Internship

Responsibilities

  • Answers phone and respond to customer requests.
  • Upsell/Sell products and services, place custom orders in the computer system.
  • Provide customers with product and service information.
  • Transfer customer calls to appropriate staff (as and when asked for)
  • Identity, research, and resolve customer issues using computer systems and applications
  • Follow up on customer inquiries, if not immediately resolved
  • Recognize, document and alert the supervisor of trends in customer calls.

Requirements

  • Corps Members / OND / NCE / Part Time Students / Student Interns (6 months or 1 year)
  • Candidate must be within the age bracket of 20 – 30 years
  • Relevant experience (6 months – 1 year) in Customer Service is an advantage
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written and verbal communication skills.
  • Language skills, Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba
  • Must reside in Ikeja or its environs.

To apply for this job please visit docs.google.com.

Customer Service Representative Recruitment at Outcess Solutions Nigeria Limited
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