A Customer Support Officer’s duty is to support customers. This is an entry-level position that doesn’t typically require any formal education. This main responsibility covers lots of duties.

Job Responsibilities

• Working with a team of CSRs and other departments to find appropriate solutions to issues.

• Ensuring that customers are satisfied with products or services and escalate customer Issues.

• Letting customers or clients know about additional products or services.

• Following up with clients or customers to check that they’re still satisfied with any purchases and Provide General Customer Support.

• Troubleshooting common issues with a product or service.

• Determining the quickest, most effective ways to answer a client’s or customer’s questions.

• Providing introductory information to new customers and answering questions.

Job Requirements

• Customer service don’t require any type of formal education.

• Candidates should have HND.

• Must be ready to undergo on-the-job training to learn about the company’s policies and procedures.

• Good communication skills.

Job Type: Full-time

Salary: ₦80,000.00 per month

COVID-19 considerations:
All candidates must come with face mask.

Ability to commute/relocate:

• Lagos: Reliably commute or planning to relocate before starting work (Preferred)