Member Onboarding and Operations Specialist at Prospa

  • Entry Level
  • Full Time
  • Lagos


Member Onboarding and Operations Specialist at Prospa

About us

Prospa is building the operating system for 40 m Nigerian entrepreneurs. With our mobile app, business owners can open a business bank account in 5 minutes and get powerful tools to run a business (Invoicing, CRM, Inventory, e-commerce +More).

Prospa is backed by Y Combinator, Global Founders Capital, Liquid 2 Ventures. Immad Akhund CEO of Mercury, Karim Atiyeh CTO of Ramp, executives from Square, Facebook, and Nubank and many other well respected angels and funds.

We are looking for creative Customer Service Officers to join our versatile team and help achieve our member objectives. As a MOO specialist you will be tasked with implementing, supporting and managing all member accounts and query activities as well as collaborating with other departments to contribute to the overall success of the organization.

What you’ll do

  • Check-in on the member onboarding journey to identify blockages to approvals
  • Approach issues members face with a goal of finding resolutions
  • Liaise with respective teams and partners to ensure all member requests, open transactions and complaints are managed through an effective resolution process
  • Effectively provide product information/demonstrations to prospective and new members when required/requested
  • Gather product feedback and communicate to relevant stakeholders

What you’ll need

  • Fresh graduates with a degree in business, marketing, or related fields
  • Creative thinking with excellent communication skills
  • Patience and ability to engage members in conversation
  • Working knowledge of relevant computer software and systems
  • Fluency in English and/or other Nigerian languages
  • An empathetic, inclusive and curious attitude
  • The ability to handle rejection and stress in soliciting members

Like what you see?

If you’re thinking: “This is totally me!” we’d love to hear from you; apply!

To apply for this job, click on this link -->

Member Onboarding and Operations Specialist at Prospa
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